Refund Policy

This Refund Policy applies to all purchases made through Metrointelligence / Criminal Investigations ("Metro," "we," "us," or "our").

1. Refund Period

We offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with your purchase, you may request a refund within 14 days of your order date.

2. What You Are Paying For

When you purchase a criminal background investigation, hourly investigator time, or retainer, you are paying for the investigative work, research, and professional effort performed by licensed investigators. Reports and findings are delivered electronically once the work is complete. Because this is a professional service, refunds are evaluated based on whether the work has been performed and whether a deliverable has been provided.

3. How to Request a Refund

Before requesting a refund through Paddle, you must first contact Metro directly so we can review your case and address your concern. This allows us to verify the status of the work and resolve any issue quickly.

To start a refund request, contact us:

Metrointelligence / Criminal Investigations
Phone: 520-338-7435
Hours: 24/7

If we are unable to resolve your concern, you may request a refund through Paddle, our payment provider, at paddle.net. Refund requests made through Paddle must be submitted within the 14-day refund period.

4. Refund Exceptions

Refunds may be denied or reduced if:

• The investigation has already been completed and the report has been delivered.
• The request was submitted after the 14-day refund period.
• The request is based on information that was inaccurate or incomplete because of details you provided.
• There is evidence of fraud, abuse, or repeated refund requests.

5. Processing Time

Approved refunds are processed by Paddle and returned to the original payment method. Processing times may vary based on the payment provider and banking institution, typically within 5 to 10 business days.

6. Changes to This Policy

We may update this Refund Policy at any time. The current version will be posted on this page with the effective date.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at 520-338-7435, 24 hours a day, 7 days a week.