Privacy Policy

This Privacy Policy describes how Metrointelligence / Criminal Investigations ("Metro," "we," "us," or "our") collects, uses, stores, and protects personal information.

1. Data Controller

Metrointelligence / Criminal Investigations is the data controller for personal information collected through this website and our services. We operate as a licensed private investigations agency based in Arizona, United States.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and billing address.
• Account information: Login credentials and account preferences.
• Case information: Details you provide about a background investigation, including target names, locations, and related identifiers.
• Communication data: Emails, support messages, and phone records.
• Usage data: Pages visited, device information, IP address, and browser type.
• Payment data: Billing information processed securely by our payment provider, Paddle.

3. How We Use Your Information

We use personal information for the following purposes:

• To provide and deliver criminal background investigation services.
• To create and manage your account and case files.
• To process payments and fulfill orders.
• To communicate with you about your case, account, or support requests.
• To maintain security, prevent fraud, and comply with legal obligations.
• To improve our website and services.

4. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

• Performance of a contract: To provide the services you purchase.
• Legal obligation: To comply with licensing, court orders, or law enforcement requests.
• Legitimate interests: To protect our business, prevent fraud, and improve services.
• Consent: Where required, for example for marketing communications.

5. Data Sharing and Recipients

We do not sell personal information. We share data only with:

• Service providers: Hosting, email, analytics, and customer support tools.
• Paddle.com: Our Merchant of Record for payment processing, subscription management, tax compliance, invoicing, and refunds.
• Professional advisors: Legal, accounting, or insurance professionals when necessary.
• Authorities: Law enforcement, courts, or regulators when required by law or to protect our legal rights.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or request portability of your personal information. You may also object to certain processing or withdraw consent where applicable. To exercise your rights, contact us at the information below.

8. Security

We implement reasonable technical and organizational measures to protect personal information, including encryption, access controls, and secure storage. However, no method of transmission or storage is 100% secure.

9. Cookies and Tracking

Our website may use cookies and similar technologies for essential operation, analytics, and to improve user experience. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Metrointelligence / Criminal Investigations
Phone: 520-338-7435
Hours: 24/7